Microsoft Dynamics 365 Online Training Functions
Combination of D365 Finance, D365 Supply Chain, D365 Commerce (formerly known as D365 Finance and Operations, and D365 Retail), D365 Sales, D365 Customer Service, and D365 Field Service (formerly known as D365 Customer Engagement) cover a vast area of functionality covered over 20 modules. These functions can be grouped under the following operational areas:
Here are the functions under Dynamics 365 Finance and Operations and Dynamics 365 Retail.
FINANCE
Your finance operations such as entity management, chart of account maintenance, inter-company trading, product costing, currency exchange evaluation, financial closing, vendor invoice and 1099 processing, customer invoice and payment processing, credit management, and more.
SUPPLY CHAIN
Your supply chain operations such as site management, warehouse management, product storage management, product tracking management, planned and firm transfer order management, inventory cycle counting, quarantine order management, inventory adjustments, and more.
SALES
Your sales operations such as customer management, contact management, sales price, and discount management, sales agreement management, call center management, sales order management, sales miscellaneous charge management, customer return management, and more.
PURCHASING
Your purchasing operations such as vendor management, purchase price, and discount management, purchase agreement management, planned and firm purchase order management, direct delivery management, purchase miscellaneous charge management, vendor return management, and more.
MANUFACTURING
Your manufacturing operations such as route management, operation management, Bill of Materials (BOM) management, planned and firm production order management, material postings, labor postings, Work In Process (WIP) management, production order cost estimation, and postings, and more.
DISTRIBUTION
Your distribution operations such as warehouse layout management, work template management, location directives management, inbound (receiving and put-away) management, cycle counting, wave management, load management, outbound (picking, packing, and shipping) management, and more.
PRODUCT
Your product merchandising operations such as product master management, product creation and release management, product dimensions management, product category management, product attribute management, product assortment management, product catalog management, bar code management, and more.
RETAIL
Your retail operations such as retail store management, retail staff management, Point of Sale (PoS) device management, retail price and discount management, loyalty management, gift card management, coupon management, retail sales management, retail returns management, and more.
E-COMMERCE
Your online (e-commerce) operations such as website management, online store management, Content Management System (CMS) management, digital asset management, online sales management, online returns management, omnichannel scenarios, and more.
Here are the functions under Dynamics 365 Customer Engagement.
SALES
Your sales operations such as account management, contact management, activity management, lead management, opportunity management, quotation lifecycle from creation to close, forecast management, and more.
CUSTOMER SERVICE
Your customer service operations such as account management, contact management, activity management, agent management and analytics, case life cycle from creation to resolution, knowledge management, and more.
FIELD SERVICE
Your field service operations such as account management, contact management, asset management, service agreement management, work order life cycle from creation to completion, scheduling/dispatching, and more.
Our Microsoft Dynamics 365 Online Training platform covers the following modules.
Product Information Management (F&O)
Inventory Management (F&O)
Sales and Marketing (F&O)
Procurement and Sourcing (F&O)
Production Control (F&O)
Warehouse Management (F&O)
Commerce (Retail)
Master Planning (F&O)
Site Builder (F&O)
Project Management (F&O)
Field Service (CE)
Organization Administration (F&O)
General Ledger (F&O)
Accounts Payable (F&O)
Accounts Receivable (F&O)
Cash and Bank Management (F&O)
Credit and Collections (F&O)
Budgeting (F&O)
Consolidations (F&O)
Tax (F&O)
Sales (CE)
Customer Service (CE)